SEVENTEEN AND GREEN – REFUNDS AND RETURNS POLICY
30 Day Money Back Guarantee
At Seventeen and Green we pride ourselves on great customer service, and hope that you will always be completely satisfied with your products. However, if there was any occasions when you were not completely happy with your hampers then you can return to us within 30 days of receipt, and we will arrange a full refund.
We keep it simple and ask that you drop us an email to let us know why you are returning the product, and we will confirm our details for where you need to return the parcel. If you can then return your parcel to us in an unused, undamaged re-saleable condition, and that all items are in date, with all original packaging and labels, within 30 days.
Unauthorised returns for any reason (those that that you have not contacted us in the first instance about) will not be processed.
We do recommend you use a tracked service to send your order back to us, and that you pack your parcel securely. While we do our best to make refunds an easy process, unfortunately we will refund any items if they arrive back to us broken or in very poor condition.
Please note that returns for undamaged / not faulty items are sent at your own cost and our delivery charges cannot be refunded.
Damaged or Faulty items
In the disappointing event that your hamper arrives damaged then firstly please accept our apologies, we do our best to securely package our parcels however unfortunately it seems some posties are a little more rough handed then others, and secondly please email us straight away. In the instance of a damaged package, we do request that these are reported to us as soon as possible and within 48 hours of receipt. This means we can also raise this with our delivery carrier.
Please, where you can, keep all original packaging as in some cases we will require the item to be returned at our expense; we may also ask in some instances that you send a picture to us so we can see the damage. We may not be able to send a replacement or a refund to you for a damaged or faulty item where a picture or return isn’t possible.
Substitutions and Incorrect Items
Occasionally we may need to substitute an item in your hamper. We have mentioned in our hamper descriptions that this will be the same product however the flavour may be different, and will therefore always be of the same value. If we do not have a suitable substitute then we will contact you with some suggestions for you to consider, or to see if there is another product you may like instead.
If you receive an item that is completely different to the one that you have ordered then please accept our apologies, this would be very unusual and very likely just a complete mistake. Please contact us as soon as possible, and within 48 hours, and we will do our best to resolve our error as quickly as possible, and in the best and most convenient way for you.
If you are returning an order at our expense, we will use a tracked postage service, and will make it as quick and easy for you. We will email you details of how to obtain your pre-paid label when you contact us about your order.
If you have any queries regarding refunds and returns then do not hesitate to get in touch.