Terms and conditions

We are pleased to welcome you to seventeenandgreen.co.uk.

We would like you to read these Terms and Conditions very carefully before placing an order and advise you to print a copy for your future reference.  Nothing in these Terms and Conditions affects your statutory rights, either as a consumer or otherwise.

When you place an order/make a purchase or simply visit our website you are accepting and agree to be bound by these Terms and Conditions, the Privacy Policy and other such policies as may be notified to you from time to time or shown on our website. These constitute the entire agreement between us.  It is also your responsibility to check regularly to determine whether the conditions have changed. If you do not agree to any change to the conditions then you must immediately stop using the website.

 

Intellectual Property Rights

This website’s products and content is owned by seventeenandgreen.co.uk and all use of content must be expressly agreed by Seventeen and Green, including trademark rights, copyright and design.  Any reproduction or redistribution of our products and content may result in civil and criminal penalties.

In addition to these intellectual property rights, the content, defined as: graphics, photographs, image rights or text are to the best of our knowledge accurate and complete, however we cannot promise it is error-free. We cannot promise the functions within the site i.e. html, content and functional aspects are error-free.

You are encouraged to browse the website and you may download material displayed on this website for your own personal, non-commercial use only. You may not distribute (for commercial or other purposes), edit, modify, re-use or transmit any of the text, images, database or other content without Seventeen and Green’s express written permission. You also agree that no joint venture, partnership, employment or agency relationship exists between yourself and Seventeen and Green. You will not express yourself as an employee, agent or representative of Seventeen and Green and we are not liable for any representation, act or omission on your part. Individuals and organisations wishing to make content of this website accessible through hypertext links are requested to contact Seventeen and Green before proceeding.

All information submitted to us via this website will become the exclusive property of Seventeen and Green.

Company names, designs, logos or graphics which constitute trademarks owned by third parties are included entirely for the benefit of the respective trademark owners and Seventeen and Green intends no infringement of such trademarks.

About Your Account

When purchasing items using this website you may register your details with us.  It is your responsibility to maintain the confidentiality of your account username and password and to prevent unauthorised access to your account.  If you believe that your password and/or username is being used in an unauthorised manner or they have become known to someone else, please inform us immediately.

You can update your details using the ‘Your Account’ areas of the website.  It is up to you to make sure that the details provided to us upon registration are correct, up to date and complete and let us know immediately if there are any changes to those details.

We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. We do not charge to cancel an order.

Packaging

All our food and non food items are packed in cardboard boxes.  The gift boxes photographed contain only items listed. Any props used during photography are not included in the hampers.  Sometimes we may also show slightly different packaging in the hamper contents listing to that of the actual hamper contents.

Out of Stock and Substitution Items

If you order a hamper and a listed item of contents is out of stock, we reserve the right to replace that item for a similar product. By placing your order, you agree to this. If we cannot find a suitable replacement, we will contact you to see what you would like us to do.

Seventeen and Green accepts no responsibility for any losses caused by late or delayed delivery. This does not affect your statutory rights as a consumer.

Although we fully expect to fulfil all orders placed, if we are unable to fulfil an order in whole or in part, Seventeen and Green reserves the right to substitute any item with an item of equal or greater value than the original, or issue a refund for the product. This applies to items within Hampers, Gift Boxes and mixed orders.

No contract for the sale of any product will exist between you and Seventeen and Green until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you an email.

This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost (including VAT and P&P).

You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect. If your order has not been accepted, you will receive an explanatory email from us detailing the reasons why.

Descriptions of products

We have taken great care to make sure that all descriptions, specifications and prices of items of our products are correct. However, while the colour reproduction is an extremely close representation, a slight variation may occur. Seventeen and Green cannot accept any responsibility for any colour variation caused by the computer hardware used by you or by the browser software. We may also vary the quantities, descriptions, specifications and dimensions on our website without prior notice.

If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.

We reserve the right to update prices displayed on the Website at any point.

Payment

Products are invoiced in GBP sterling at the price prevailing at the time you place your order. Prices displayed on the website include Value Added Tax which will be charged at the appropriate rate. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us. For business or corporate purchasers, we may, at our discretion, allow such customers to make payment after receiving an invoice from us. This may be subject to satisfactory credit references.

All items remain the property of Seventeen and Green until payment is received in full.

You are not permitted to sell and must not offer for sale or re-sell any of our products.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. If you are a business or corporate purchaser but have not paid by credit card you will be refunded by cheque as soon as possible and in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Seventeen and Green do not keep your card details. Should we need to issue a refund due to a price change or item being out of stock we will need to re-contact you to obtain your card details.

Please note that we cannot guarantee the security of data when communicating with us via email. Accordingly please do not send us payment information using email. For details of the security measures we employ please read our Privacy Statement. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us with when placing an order.

Promotions and Promotional Codes

If you have a published Seventeen and Green promotion code, please note that offers cannot be used in conjunction with any other offers and only one offer per household may apply.

Cancellations

You can cancel your order up to 48 hours prior to the despatch date although this will incur a small administration charge. If you wish to cancel, please contact us on hello@seventeenandgreen.co.uk. As we try to process orders immediately it may not always be possible to prevent an order from being despatched. If your order has already been despatched you may return the items to us in accordance with our Refunds and Returns Policy. Orders for personalised or bespoke items, or multiple or bulk items, may be cancelled only at the discretion of seventeenandgreen.co.uk.

Losses

We will be responsible for any losses you suffer as a direct result of us breaching these Terms and Conditions if those losses were reasonably foreseeable to both you and us at the time the contract for the sale of items by us to you was formed.

We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions or the actions of our sub-contractors or agents, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed.

Our liability to you under these Terms and Conditions will not exceed the total price charged for the items purchased. Nothing in these Terms and Conditions excludes our liability to you for personal injury or death caused by our negligence.

Events beyond our reasonable control

We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

Alterations to this Website and Terms and Conditions

We reserve the right at any time to make changes to this Website, these Terms and Conditions, Privacy Policy and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the Website or order items from the Website. Changes which we are required to make by law could apply to orders which you have already made.

Invalidity

If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.

Waiver

If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

Governing Law and Jurisdiction These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts.

Customer Complaints

At Seventeen and Green we make all efforts to ensure an extremely high level of customer care. In the event of a complaint, however, we have strict procedures to ensure that they are dealt with promptly and fairly. If you have a complaint please e-mail us at hello@seventeenandgreen.co.uk with the following details:

 

  • the order number of the goods in question.
  • a complete description of items which are the subject of the complaint. Please make this as detailed as you can.
  • a contact name and telephone number and/or e-mail address.

We will endeavour to respond to your complaint within a maximum of 2 working days, providing a resolution to the complaint, or at the very least a timescale for such resolution, in which case you will of course be kept fully informed of progress. All complaints will be kept strictly confidential.

Thank you for reading these Terms and Conditions. Should you have any further enquiries please contact us at hello@seventeenandgreen.co.uk.